Many users come across the error “We can’t sign in to your account Windows 10” when they are trying to log into the account after either changing the setting of some account or after deleting an account. The reason why this error occurs is that either some third-party application (mostly antivirus) is blocking the operation or there is some problem with the registry saved on your computer.
We Can’t Sign into Your Account
This error is quite common in Windows 10 and is usually fixed with simple methods. We will go through all the possible solutions starting with the easiest one first. But before moving on with the solutions, make sure you are not facing any of the tech support scams. Moreover, turn off VPNs (if you are using). Make sure of the following points before proceeding:
Save All the Data
Before we start with solving the problem, it is essential that you backup all your data to some external drive. Since we will be manipulating the settings of the account, it can get inaccessible and you might lose your data. If there isn’t some other account on your computer, boot into safe mode and save all the contents of your user profile in it. The location where profile data is located is “C:\Users”. Once you have safely backup all the files and folder, proceed with the solutions listed below.
Access Through An Administrator Account
The methods involved are meant to be executed after you log into an account. Since we are changing account settings and disabling software, you must have access to some other administrator account on your computer. If the account which is blocked was the only account, you should boot into Safe Mode and make one. Once you are logged into an administrative account, follow the solutions listed below.
Solution 1: Disable Antivirus
One of the reasons why this error takes place and prevents you from accessing your profile is misconfiguration and conflicts with antivirus software installed on your computer. All antivirus software constantly monitors your PC and tries to block any suspicious activity. Any activity which is not harmful but the antivirus thinks otherwise is called a false positive. Avast was reported as one of the antivirus applications which had a lot of false positives and disrupted access to your profile. Make sure that you either disable your antivirus or uninstall it. You can check our article on How to Disable your Antivirus. Restart your computer after disabling and see if you access your profile without any problems.
Solution 2: Change the Registry and Install Windows Updates
If the antivirus is not at fault, you can try creating a temporary profile and install the latest Windows updates. Microsoft has officially recognized the error and after documenting a few basic troubleshooting steps, even released a Windows update to fix the issue. Since you cannot access your profile, we will create a temporary profile in safe mode and attempt at installing Windows Updates.
Solution 3: Change Password From Another Account
Another workaround that worked for many people was changing the account password using safe mode and then logging in. This behavior signifies that there may be some conflicts after you changed the affected account and this can be fixed by changing the password which reinitializes the entire process. If the account is still inaccessible at this point, and the error message is still at your screen, do not close the error message and perform the steps below. Note: You can also change the password if you have a local account by navigating to the user profiles there and change the password from there.
Solution 4: Create a Local Account and Restore Data
If all the above methods don’t work, we can try making a new local account and deleting the old one. Make sure that you have an external hard drive so you can back up all your data and configurations and restore it when you create the new account. Note: It is advised that you backup your account data before proceeding with this solution. Move all the files and test the local account thoroughly. Import all the app settings from the previous using the file path listed above. Now you can safely delete your old account and continue using this one. If you are unable to link your Microsoft account with this new local account, make sure it is logged out from the previous account. You can even consider deleting the account after backing your data. This will automatically log you out and you can log in here without any problems. If nothing has worked for you, then either perform a system restore or reset windows. In system restore, all the changes made after the restore date will be erased and in Windows reset, all your application and user profiles will be deleted. Hence, make sure that you back up all the essentials before proceeding.
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